Technology for care homes and home care providers in Leicestershire

Most providers now run digital care records: Person Centred Software, Nourish, Birdie, CarePlanner. Alongside them sit a rota system, payroll, and Sage or Xero, and none of the four talk to each other. The gaps get filled by the registered manager, in the evenings, in Excel.

The three pains we keep finding

The Sunday-evening governance pack

Falls, incidents, medication errors, audit actions: the care system records all of it, then the monthly pack for the board or the inspector gets rebuilt by hand from exports. Same numbers, every month, re-typed by the most senior person in the building.

Rota, care hours and payroll disagree

The rota says what was planned, the care system says what was delivered, payroll pays a third number, and agency spend only becomes visible when the invoice lands. Nobody is dishonest; the systems just never compare notes.

Head office can't see across homes

Each home reports in its own format, so the group view is a month old by the time it's assembled, and the home that needed attention three weeks ago gets it next quarter.

What we typically build for care providers

A governance dashboard: falls, incidents, meds errors and audits due, per home and across homes, fed from your care system. About a week.
Rota and care hours against payroll, with agency spend visible weekly instead of at invoice time. One to two weeks.
The Monday morning email: occupancy, staffing gaps, training and certificates due. A few days.

One honest note

Your care system may already have the report you're rebuilding: Person Centred Software and Nourish both ship dashboards, and they're better than they were. Check what's switched on before paying anyone. We earn our keep where the answer spans systems (care hours against payroll, one view across homes) or where the built-in report nearly does it and nearly isn't good enough.